SUPPORTING YOU FROM FOOD CONTACT EXPERTISE TO OPTIMIZING YOUR PROCESSES
So that you can focus on your business, we provide you with an expert and available technical support service. Based in Europe, Asia, North America, Africa, etc., our engineers and technicians work on site alongside your teams, at all stages of production, during your packaging and filling processes:
- Testing and approval of new products or specifications (new formats, seals, varnishes, DLUO test pack, etc.)
- Support for food contact issues (varnish recommendations, migration analysis, etc.)
- Recommendations on container/content suitability before placing on the market
- Technology support
- Analysis of critical points and processes (analysis of seams, capping, etc.)
- Training of teams on the procedures for using our packaging or machines
- Audit, installation, adjustment and maintenance of lines
- Interventions in French, English, Spanish, German, Italian, Dutch, Danish, Russian, Arabic…
Our technical teams support you throughout your production campaigns to guarantee peace of mind and efficiency. We are certified as a training center and can organize dedicated training sessions to ensure the transfer of skills.
Personalized Scalable Assistance
Massilly Services places customer satisfaction at the heart of its priorities. Technical support is therefore designed to be accessible, responsive and proactive. Whether through regular training sessions, software updates, or 24/7 telephone support, Massilly is committed to providing ongoing support to ensure the success and sustainable productivity of its customers.
Our different services
We offer you a complete range of services: the essentials to allow you to concentrate on your business.
Forms
Contact us so that we can study together the most effective way to meet your needs.